Credit intermediation

Consumer information concerning credit intermediary activity

The information below follows the official model and the public register of Banco de Portugal.

1. Name / business or legal name

Segredos Prósperos, Unipessoal Lda
NIPC 517557851

2. Professional domicile / registered office

Rua Eduardo Coelho, n.º 66, 1.º F
1200-164 Lisboa, Portugal

3. Banco de Portugal registration number

0009825

4. Telephone

+351 911 755 010 — number registered with Banco de Portugal
+351 914 033 425 — additional contact (technical manager responsible for the activity)

5. Email address

best133113@gmail.com — address registered with Banco de Portugal
ola@arr.pt — additional business contact

6. Credit intermediary category

Tied credit intermediary (intermediário de crédito vinculado).

7. Lenders or groups of lenders with which it has a tie agreement

• Caixa Geral de Depósitos, S.A.

8. Exclusivity regime

No.

9. Credit intermediation services

• Presenting or proposing credit agreements to consumers.
• Assisting consumers by carrying out preparatory acts or other pre-contractual administrative work in respect of credit agreements not presented or proposed by the intermediary.

10. Advisory services

No.

11. Entity guaranteeing civil liability

Companhia de Seguros Allianz Portugal, S.A.

12. Insurance contract number

Policy no. 208177488

13. Insurance contract validity period

29-04-2026 to 28-04-2027

Mandatory information

• The credit intermediary's registration may be checked in the Banco de Portugal public register.
• A credit intermediary is prohibited from receiving or delivering any amounts connected with the formation, performance or early repayment of credit agreements, pursuant to Article 46 of the legal framework for credit intermediaries approved by Decree-Law no. 81-C/2017 of 7 July.
• The credit intermediary acts in the name and under the responsibility of the lenders with which it has a tie.
• Credit intermediation activity is subject to the supervision of Banco de Portugal.

Additional information

Credit agreements covered

Housing credit agreements.

Insurance cover

€460,000 per claim and injured party or claimant; €750,000 per insurance period.

Charges to consumers

Segredos Prósperos, Unipessoal Lda does not charge consumers any amount, commission or expense for credit intermediation services.

Remuneration

Segredos Prósperos, Unipessoal Lda is remunerated by the lender with which it has a tie agreement, in accordance with that agreement.

Complaints and alternative dispute resolution

The following channels are available for complaints and out-of-court resolution of consumer disputes.

Complaint to the credit intermediary

A complaint may be submitted in writing to best133113@gmail.com. It should include the complainant's identification and contact details, a description of the facts, the date, the requested outcome and, whenever possible, supporting documents.

Complaint to Banco de Portugal

If the consumer considers that the credit intermediary did not act correctly in the marketing of retail banking products or services, a complaint may also be submitted to Banco de Portugal through the Bank Customer Portal.

Arbitration Centre of Universidade Autónoma de Lisboa (CAUAL)

arbitragem.autonoma.pt
Rua General Firmino Miguel, 8A, 1600-300 Lisboa
Membership completed.

Lisbon Consumer Conflict Arbitration Centre

www.centroarbitragemlisboa.pt
Full membership formalised on 28 August 2026. Membership no. 54313.

CNIACC — National Consumer Conflict Information and Arbitration Centre

www.cniacc.pt
Full membership registered on 18 August 2026. Membership no. 7295.

Electronic Complaints Book

www.livroreclamacoes.pt